- Q1:- HOW DO YOU ACCEPT PAYMENT?
A1:- We keep things simple. We take credit or debit cards & bank transfer, we also offer 30 days credit once the application form has been completed. First orders are always on a Pro-Forma basis.
- Q2:- WILL YOU INCREASE YOUR PRICES?
A2:- When ever we have a Price increase, which is very rare, this only affects new customer purchases and not orders already being processed. This also goes for price Price decreases.
- Q3:- WHAT ABOUT NEW FEATURES?
A3:- We are always working on new features for our products that will help increase the ROI for you or your client.
- Q4:- IN WHICH COUNTRIES IS INUI LED HAPPY TO DEAL WITH?
A4:- INUI has in the last 24 months become an internationally recognised supplier of high quality LED products, so we are happy to deal globally.
- Q5:- ARE PAYMENT CUSTOM PLANS AVAILABLE?
A5:- Yes! Please contact us on 01509 266355 and we can put together a quote and payment terms that best fits your needs and satisfies our payment requirements.
- Q6:- WHY ARE YOU SO CHEAP?
A6:- Word of mouth is our best marketing tool which is why we don't have a large sales team. Instead we invest in development and focus on constantly improving our product range. We charge what we feel is fair and what covers our costs which is why we now give all our customers Trade Prices when buying from us.
- Q7:- IS MY CUSTOMER DATA SAFE WITH INUI LED?
A7:- We can ensure you that all data sent to INUI LED is handled securely. All data is stored on UK based encrypted servers.
- Q8:- HOW DO I CANCEL MY ACCOUNT?
A8:- Cancelling your account on our website is an easy and no-questions-asked process. You do it simply from your dashboard. If you close your account with INUI LED, we simply remove the access to the dashboard and all your data, we do have to hold invoice data for legal accounting reasons.
- Q9:- Does the INUI sales team work on commission based sales
A9:- No one at INUI works on commission, so you don't have to worry about anyone selling you something you don't need. We're simply here to help you have the best shopping experience possible so that you will return again and again.
I HAVE MORE QUESTIONS?
Have a question? We're always here to help. One thing you should know whenever you reach out to us:
Our customer service team is the largest team at INUI LED, we are passionate that our customers have access to a knowledgeable support team.
90% More Efficient
Our service begins with your needs. If you're new to the market of LED and want to know more about how you can reduce your energy bills and keep maintenance requirements to a minimum the we can tell you how.
Call one of our design team now on 01509 266355
The warehouse has its lights on for 11 hours a day, 7 days a week. Using 66x 400-watt Metal Halide fittings.Running costs per year: £ 13,480
INUI replaced the Metal Halide fittings with 66x 150-watt Warehouse High Bays.Running costs per year: £ 4,022
Total Electrical Savings: £9,458 per year
The original installation had a yearly maintenance of over £1000 which gave this installation a payback time of 2.30 years and a saving of 40 tonnes of CO2 per year.
Research and Development
We have built up a fantastic research and development team here at INUI® not only here in the UK but also with our very experienced Chinese engineers.
By working together as a team this has enabled us to develop some excellent products in which some have become unique to us. By keeping one step ahead of our competitors we can ensure that all our products meet the cutting-edge technologies of today's LED market.
Through hard work and innovation, we have gained a tried and tested reputation as one of the most trusted LED suppliers within the UK market. We also have some of the most experience technicians on hand to help solve your questions not only in lighting designs but also in ensuring that the right product is put forward for the job in question.
INUI® have a R&D team that will take on your bespoke requirements for LED products. We have put together some of the most demanding requests for clients that no other LED company in the UK would even consider manufacturing based on the complexity.
If you have a bespoke requirement for an LED product then contact us and we will do everything we can to make it possible. Our highly-trained engineers are also available to answer any of your technical enquiries. Our designers will develop new LED lighting schemes to your specific requirements using our IES files and working within the RELUX design software, replacing existing inefficient systems, or starting from scratch in a new build.
This service extends to street lighting and floodlighting - whatever your needs. Our prompt delivery service means your products will reach you within a realistic time.
Our sales team will keep you updated with the delivery status of your order and ensure your products reach you in a safe and sound condition.