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Open: Mon - Fri: 7:00am - 4:00pm

5* Rating on Google

Open: Mon - Fri: 7:00am - 4:00pm


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These are the Terms and Conditions for “INUI®”. For these Terms and Conditions INUI® will be known as “The Company”

  • If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Companies relationship with you in relation to this website.
  • If you do not wish to accept our terms and conditions you should not continue to use this website.
  • The Company may change these terms and conditions from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st August 2013.

The use of this website is subject to the following terms of use:

1.0 Definitions

1.1 INUI Limited® are a Registered Trade Mark under the UK Trademark INUI Application No. 00003262187 in Class(es) 11,35,37.

1.2 The term “The Company” or “us” or “we” refers to the owner of the website which is INUI® Ltd, whose registered office is A M Girling & CO (Nottingham), 11 High Street, Ruddington, Nottingham NG11 6DT. Our company registration number is 07516183 and it is registered in England and Wales.

1.3 The term “you” refers to the user or viewer of our website and the buyer.

1.4 “Days” refers to working days, being Monday to Friday inclusive, excluding bank holidays, unless otherwise stated. Weekends are NOT included into the "Lead time" of the order.

2.0 Use of website

2.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2.2 Prices for products are quoted on our website. The website contains many products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when reaching the checkout.

2.3 Your use of any information or materials on this website is entirely at your own risk, for which we “The Company” shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

2.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

2.5 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, will be acknowledged on the website.

2.6 Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

2.7 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

2.8 You may not create a link to this website from another website or document without The Companies prior written consent.

2.9 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

3.0 Description & Price

3.1 The description and price of the goods you order will be as at the time you place your order. The price for each product is shown in British Pounds Sterling and excludes or includes VAT at 20% where appropriate and will clearly state if VAT is included.

3.2 If you are a non-United Kingdom customer, we are only able to refund the VAT amount to you if you are a VAT registered company in your country of registration. We will require this before we can refund the VAT back to your credit card.

3.3 All international orders are by full Pro-Forma payment before manufacturing will commence and the order is confirmed, this will form the actual date of "Confirmed Order" with us. 

3.4 All international orders from outside of the UK for delivery will require collection from our UK warehouse at the purchases expense with your own courier service. 

3.5 All international import custom's duties and taxes are the responsibility of the purchaser for that country being taken into. INUI does not take responsibility for any import costs to the customers location.  

3.6 Once collected from our warehouse by your courier for international delivery, the insurance cover for the items will be the customers responsibility to cover any losses or damages this would be the responsibility of your courier and insurance.

4.0 Terms of Sale

4.1 These terms of sale apply to all goods supplied by The Company. We retain the right to alter these terms and conditions at any time; you should review our terms and conditions on a regular basis.

4.2 The goods are subject to availability. If on receipt of your order, the goods you have ordered were shown in stock and are then not available in stock, we will inform you as soon as possible and advise you of the earliest possible delivery date.

4.3 Right of cancellation due to non-availability. Should you wish to cancel your order at this point, you must immediately send an email to sales@inui.co.uk stating your order reference number and that you wish to cancel your order. On receipt of your email we will issue a refund or re-credit to you for any sum that has been paid by you or debited from your credit card for the goods.

4.35 If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them. If they are not in the same condition as they were sent out, then a nominal charge for re-packaging and testing will be issued before a refund is given.

4.4 If you exercise your right of cancellation after the goods have been dispatched, you will be responsible for returning the goods back to us at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

4.5 We will refund or re-credit you within 30-days for any sum that has been paid by you or debited from your credit card for the goods only, and not for the packing and shipping costs, only after the cancelled items have been received in good condition by us.

4.6 All goods purchased from The Company remain the sole property of The Company until full payment as per the original purchase contract agreement has been made. Failure to make payment for the goods purchased may result in legal action being taken to recover the goods. If you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.

4.7 If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we will pass that expense on to you.

4.8 If you cancel a contract on this basis, you will be refunded in full (not including the cost of sending the products to you which is a fix sum of £8.99 plus vat). You will also be responsible for paying the cost of returning the product to us.

4.9 For all none stock items and made to order special's, once payment is made or we receive your purchase order, if the order is then cancelled after a period of 48 hours (Working day hours), a handling charge of 50% will be incurred by you the customer and all other fees will be refunded. If this fee can be fully or partially recovered by us from the manufacturer then we will do everything we can to refund this amount but only on those terms. None stock items or special-order items (or requested by you the customer) will be pointed out to you at the time of ordering. If none stock items that are made to order and have been delivered, these items will become none returnable as they are made to your special request only. 

4.95 Under new consumer laws that came into effect on the 1st October 2015 all products sold by us "The Company" shall be deemed "fit for purpose" and we as the company will do everything that we can to ensure that you choose the right product for the job in question. We offer a FREE lighting design RELUX service that is designed to make sure that you get the right product for the job. If you choose not to take up this free design service, then it will be deemed that you have taken it upon yourself to choose what is "Fit for Purpose" for the job you are intending to use the products on.

4.97 We have supplied all the details required within the website for each product to ensure that all the parameters are available, and all data sheets are available upon request for every product displayed within this website. It is there for the responsibility of the person completing the order to check the full specification details of each product purchased to ensure they are "Fit for Purpose" for the job in question.

5.0 Delivery Policy

5.1 We The Company now offer FREE delivery on all orders over £50.00 to all mainland UK destinations ONLY for all orders.

  1. i) Courier NEXT DAY SIGNED FOR DELIVERY WHERE POSSIBLE using DPD timed 1-hour service.
  2. ii) If you have your own courier service and you wish to use them, you must contact us before placing your order.

iii) If you make use of your own courier service, this will NOT be included within our Terms and Conditions of the delivery system we The Company offer. Your courier service, if chosen, will be at your own expense and The Company will not be liable for any expenses incurred if you chose to use your own service for collections or delivery. Nor will we be liable for any third-party costs incurred for such services or damages.

5.2 Deliveries over a certain size/weight will be sent via a different service and will be charged accordingly if this is an excessive size or weight. You will be advised of this at the time of placing your order and you will be contacted.

5.3 These items are sent via Courier Service of our choice on a SIGNED FOR SERVICE unless specified. This means that you should receive your item/s within 1-2 working days of dispatch confirmation.

5.4 As a result of using our Courier Service, where on the website we have indicated items in stock, we shall endeavour but cannot guarantee to deliver the goods, once ordered within 3 working days.

5.5 The Company does NOT deliver to addresses outside of the United Kingdom unless agreed and this will be priced per order at the customer’s expense.

5.6 In the unlikely event of non-delivery we can only replace or refund the order after 15 working days - only after that point will our Courier officially declare the parcel as lost.

5.7 Non-stock items have a delivery period which is calculated in "Working Days" only which is from Monday to Friday. Weekends and UK Bank Holidays do NOT form part of this delivery period calculation.

5.8 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, The Company will not be liable for any loss or financial loss suffered by you through reasonable or unavoidable delay in delivery. Nor will The Company be responsible for any delays that occur due to "other" courier services beyond our control.

5.9 Delivery dates and times are ONLY estimations and cannot be guaranteed due to factors beyond our control. Unless in writing all delivery dates or times are estimations only until we have confirmation from our courier via the tracking system.

5.95 Due to the exceptionally high price increases now being implemented by all courier services and the unacceptable levels of delays being imposed by all EU customs offices, we will no longer be shipping any items outside of the UK. Any items purchased for export outside of the UK will be the responsibility of the customer to arrange their own collection from our warehouse with their own courier service.

6.0 Returns & Damages

6.1 When your order arrives, you must check for damages and/or shortages. Claims for damages and/or shortages must be made within 48 hours of receipt of your delivery. Claims for damages and/or shortages made after 48 hours of your delivery arriving will be refused. The time and date of delivery are recorded with our carriers. To make a claim for any damages and/or shortages you must immediately send an email to sales@inui.co.uk stating your invoice number and the details of the damages or shortages together with photographic evidence.

6.2 The Company will not be held responsible for any financial loss by you the customer or third-parties as part of your agreed contract with others. We will cover the costs to return any goods that are deemed to be faulty as well as the costs for replacement items. You will be required to return the goods to us and send us a scanned copy of the invoice for the delivery and we will refund you this cost.

6.3 Any agreements made with you and your third party for maintenance work or repair/replacement works will not be part of The Company responsibilities and The Company will not be held liable for any of these costs unless a written and signed agreement has been predetermined before the purchase of the said items.

6.4 You must then arrange for any damaged goods to be returned to The Company at our returns department at Unit 4 Beaumont Court, Prince William Road, Loughborough, Leicestershire LE11 5DA, United Kingdom within 7 working days of your claim at your cost, for us to be able to process your claim further. You must take reasonable care to ensure the goods are not damaged further in the meantime or in transit as we cannot process your replacement or fix the issue or goods damaged further due to this.

6.5 Items that are classed "Special Made to Order" are made to the actual specification of that order if they are a non-stock item. These items are non-returnable goods due to the manufacturing process and that they are made to individual requirements. This special order will be none refundable as they will be made to your specification.  

6.6 Items opened and used within the UVC range will no longer be returnable unless faulty. This is due to the covid non handling policy. Care must be taken when ordering to avoid this issue.

6.7 Items returned that are not faulty and are not restock-able due to no fault of the INUI sales procedure will be subject to a none refundable shipping cost, also a 50% handling cost for the returned item as this will no longer be able to be sold or handled by any of the INUI staff and the product will have to be destroyed. The shipping cost back to our warehouse will also need to be covered by the customer.

6.8 Once returned items have been booked in, our team will contact you to inform you of the next stage of your refund procedure,   

7.0 Warranty

7.1 All goods supplied by The Company are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.

7.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by us or the manufacturer, failure to follow these instructions, or any alteration or repair carried out without the Supplier's approval.

7.3 All Emergency products that contain rechargeable batteries, only have a 12-month warranty period for the battery. 

7.4 If the goods supplied to you develop a defect while under the stated warranty or you have any other complaint about the goods, you should notify The Company in writing at sales@inui.co.uk within 7 days of the date you discovered the damage, defect or complaint. Initially, you will be responsible for returning the goods to us at your own cost, your return will be inspected upon delivery to the supplier and providing the goods have been returned as required you may be issued with a refund for the carriage costs incurred.

7.5 You must ensure that any installation of any product that requires installation is carried out by a qualified electrician or competent person as per the local building regulations, any health safety regulations or other national regulations that are applicable to your home or place of work. Failure to follow this will invalidate your warranty and you may be in breach of applicable regulations.

7.6 Any product returned to us that have been deemed to fail within its warranty period will be subject to a “test” to ascertain the cause of this failure. If this failure is found to be due to incorrect installation or incorrect supply voltages being applied to the LED products, the warranty may be deemed invalid and all costs will fall back to the responsibility of the customer.

7.7 The warranty period is from the date of delivery to you. We hold all records for your order and due to products being updated from time to time the warranty period could change for the product you have purchased. This does not mean that your warranty will then increase to the newly updated warranty period for that product but will remain to its original time period as per our records for your order.

7.8 If payment is not made in full as per the invoice under the terms & conditions agreed, then items relating to the said invoice will have a limited warranty of 1 month from the date of delivery. If payments are outstanding on any invoice, all warranties on previously supplied products to said company will not be valid until all payments and debts have been settled in full. 

7.9 Company Warranty Policy link here

8.0 Force Majeure

8.1 In this Section and Section [9] below, “force majeure event” means:

i) any event which is beyond our reasonable control;

ii) the unavailability of raw materials, components or products; and/or

iii) power failure, industrial disputes affecting any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars.

Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms of sale, those obligations will be suspended for the duration of the force majeure event.

[If we become aware of a force majeure event, which gives, rise to, or which is likely to give rise to, any failure or delay in us performing our obligations under these terms of sale, we will notify you forthwith.]

[We will take reasonable steps to mitigate the effects of the any force majeure event.]

9.0 Limitation of Liability

9.1 We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include any losses or costs incurred by you, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

9.2 Goods are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK unless stipulated in the product certification for your said location.

9.3 Nothing in the terms of sale will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit any liability of a party in any way that is not permitted under applicable law; or (d) exclude any liability of a party that may not be excluded under applicable law. If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by the terms of sale.

9.4 The Company will not be liable to you in respect of any losses arising out of a force majeure event.

10.0 Disposal of Electrical and Electronic Equipment

10.1 INUI is full WEEE compliant and our Registration number is WEE/MM5618AA

10.2 The EEE regulations (March 2014) (https://www.wercs.org) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered). If you are a business customer, you agree that the collection, recovery/treatment and disposal of non-household Electrical or Electronic Equipment purchased from us will be your responsibility. In the case of household waste, please take this waste to your nearest Designated Collection Facility (DCF) where special facilities exist for correct disposal. To find your nearest DCF please visit the following web site: https://www.wercs.org.

11.0 Privacy Policy


  • Service

    Service is the https://www.inui.co.uk website operated by INUI LIMITED

  • Personal Data

    Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

  • Usage Data

    Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Cookies

    Cookies are small pieces of data stored on your device (computer or mobile device).

  • Data Controller

    Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

    For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

  • Data Processors (or Service Providers)

    Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

    We may use the services of various Service Providers in order to process your data more effectively.

  • Data Subject (or User)

    Data Subject is any living individual who is using our Service and is the subject of Personal Data.


We collect several different types of information for various purposes to provide and improve our Service to you.


Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.


INUI LIMITED uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information


If you are from the European Economic Area (EEA), INUI LIMITED legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

INUI LIMITED may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it's not overridden by your rights
  • For payment processing purposes
  • To comply with the law


INUI LIMITED will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

INUI LIMITED will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.


Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

INUI LIMITED will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.



If INUI LIMITED is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.


Under certain circumstances, INUI LIMITED may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).


INUI LIMITED may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of INUI LIMITED
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability


The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


If you are a resident of the European Economic Area (EEA), you have certain data protection rights. INUI LIMITED aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

  • The right to object. You have the right to object to our processing of your Personal Data.

  • The right of restriction. You have the right to request that we restrict the processing of your personal information.

  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

  • The right to withdraw consent. You also have the right to withdraw your consent at any time where INUI LIMITED relied on your consent to process your personal information.

  • ICO Certification Document

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).


We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyse the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/


INUI LIMITED uses re-marketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

  • Google AdWords

    Google AdWords re-marketing service is provided by Google Inc.

    You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: https://adssettings.google.com/

    Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

  • Facebook

    Facebook re-marketing service is provided by Facebook Inc.

    You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

    To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

    Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA https://www.aboutads.info/, the Digital Advertising Alliance of Canada in Canada https://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

    For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation


We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:



Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.


We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


If you have any questions about this Privacy Policy, please contact us:

  • By email: info@inui.co.uk
  • By phone number: 01509 266355

12.0 Security

12.1 We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

12.2 How we use cookies

12.3 A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

12.4 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

12.5 Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

12.6 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

12.7 Links to other websites

12.8 Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

13.0 Applicable Law

13.1 These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and each party agrees irrevocably to submit to the exclusive jurisdiction of the courts of England and Wales. Sales can only be concluded in English.

14.0 Copyright Notice

14.1 This website and its content is copyright of INUI® - © 2011. All rights reserved.

14.2 Any redistribution or reproduction of part or all the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only, you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

14.3 You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

14.4 Some product images and product descriptions within our website are Copyright © their respective owners. All brand names, logos and trademarks are property of their respective owners.

14.5 Any of the products purchased from INUI® and used for public use and distribution within digital or paper format, must give full credit and recognition to INUI® within the credits or index of the publication at the time or distribution and for all time thereafter. 

14.6 Any images used from the INUI website can only be done so with the express permission of the company in writing. The INUI website images are copy-write protected and if used without full permission of the company we reserve the right to take legal action against the use of the said images or data. Unlawful use of any said images or data will be requested to cease and desist the use of and if this request is not met then legal action will be started against this break of copyright.

14.7 INUI is not the complete product manufacturer of any of its LED products or associated linked products. All of the LED products are manufactured based on OEM for INUI and some imported associated components which are then assembled for us in the UK. These are distributed based on the customers requirements and location. These associated components include items such as the LED Driver, LED Chip, Casings and linked items. 

14.8 "INUI® LTD" is the brand name for the company, all products sold through our website are manufactured based on OEM for "INUI®"  All products are manufactured for INUI under our instructions and specifications, details of which will not be shared under GDPR data protection, and will be limited due to the IP implications. 

15.0 Errors & Omissions

15.1 Every effort is made to ensure the accuracy of any technical data or literature made available in relation to our products and services.

15.2 All descriptions and illustrations of goods in on our website, price list or in any other document provided by us are intended for general guidance only and do not form part of any contract between you and us.

15.3 We accept no liability for any error or omissions in such documents and cannot be liable in any circumstances for any loss or damage resulting from your reliance on such descriptions and illustrations.

15.4 We will promptly correct any errors brought to our attention.

16.0 Statutory Rights

16.1 All statements, guarantees or warranties in these terms of trading are additional to and do not affect your statutory rights. These terms and conditions are subject to change at any time without prior notice to you.

17.0 Business 30-day account Terms & Conditions

These Terms and Conditions apply in conjunction with the General Terms and Conditions which can be found on the www.inui.co.uk website

17.1 No Credit terms will be given until we have a fully returned confirmation that you the customer agree to our payment terms and conditions. We will then carry out a full credit check before we confirm your account is valid with us. This confirmation can be in the form of a returned email containing our credit terms and conditions. 

17.2 General - Notwithstanding anything to the contrary these Terms and Conditions contain the only terms upon which INUI will provide Goods via a 30-day credit account and shall not be varied unless expressly agreed in writing, signed by a Director of INUI Limited. These terms and conditions should be read in conjunction with the general terms and conditions displayed on the website www.inui.co.uk. All accounts are subject to credit check status and will only be granted to registered businesses. By applying for an account electronically online you authorise us to complete the necessary credit reference checks. By reading and ticking the acknowledgment box on the website you are agreeing to the terms and conditions of these credit terms being offered. We do not supply to addresses outside of the UK other than by specific agreement.

17.3 Cancellation - The customer may cancel their credit account at any time by writing to our Customer Service team. Individual orders may be cancelled prior to dispatch by telephoning or emailing our customer service team. We reserve the right to cancel any credit account without notice.

17.4 Terms of Payment - The Customer shall agree to pay within 30-days from the date of the invoice being issued or 30 days from the date of delivery of goods whichever is the longest period in your favour. In either case, we only offer a maximum of 30 days' credit unless prior agreement by both parties has been reached. By agreeing to these Terms and Conditions you do hereby accept that INUI reserves the right to charge interest on a daily basis on outstanding sums at the rate of 8% as per the statutory interest plus the Bank of England base rate.

17.5 Payments shall be made by BACS only. Should you prefer to pay directly online by credit card you will not qualify for 30-day terms, you will however receive whatever credit terms are available from your card provider. Online payments by credit card are not subject to a credit limit and you can still benefit from any discounts provided you are logged into your account.

17.6 We carry out all credit checks with Experian Business Express and a credit limit can be arranged once this check has been conducted.

17.7 A customer's credit limit will be based on this limit provided by Experian at the time of the check. If a customer's account exceeds the credit limit agreed or has outstanding payments against it, then no further orders will be dispatched until the account is returned to the credit shown on file.

17.8 If a dispute is entered into over payment, beit for late or other discrepancies which then escalate into legal matters, then the item or items purchased will no longer be eligible for any discounts and the original price listed will be calculated against all evidence presented for those legal matters to be determined.

17.9 If any debts are still outstanding following legal proceedings in which you the customer has failed to settle all outstanding legal fees and associated costs, then INUI will no longer uphold any warranties based on or linked to that debt for all of the products linked to this debt. This includes any legal expenses not covered by the courts placed against you. 

17.95 Download HERE for a credit application form.

18.0 Online Dispute Resolution

18.1 Should you have any concerns regarding our service, please contact our sales team at info@inui.co.uk. For more information on the Online Dispute Resolution, please visit https://ec.europa.eu/consumers/odr

18.2 Anti-bribery & Corruption policy statement for INUI LED®

18.3 Modern Day Slavery Statement for INUI LED®

19.0 Common Questions


A:- We work on realistic profit margins and our business ethics are tried and tested. Unlike some larger well known lighting suppliers who will go to extremes to try and convince you that their products are better and manufactured in the EU. The truth is these companies have massive overheads in places like the Netherlands and they can not legitimately and fairly compete with companies such as ours. These companies will go to extreme lengths with dishonest tactics to hide the true manufacturing location of their products, contact us if you would like to know more about such companies and we will be happy to share their true manufacturing locations and who in China does the OEM for them. These companies need to be exposed for the dishonesty they give to the UK market.


A:- We keep things simple. We take credit or debit cards on our website, Apple Pay, PayPal as well as bank transfer. We also offer 30 days month end credit once the application form has been completed.


A:- Price increases only affect new customer purchases and not orders already processed.


A:- We are always working on new features for our products that will help increase the ROI for you or your client.


A:- Yes! Please contact us on 01509 266355 and we can put together a quote and payment terms that best fits your needs and satisfies our payment requirements. 


A:- Word of mouth is our best marketing tool which is why we don't have an out on the road sales team. Instead we invest in development and focus on constantly improving our product range. We charge what we feel is fair and what covers our costs which is why we now give all our customers Trade Prices when buying from us.


A:- We can ensure that all data sent to INUI LED is handled securely. All data is stored on UK based encrypted servers.


A:- Cancelling your account on our website is an easy and no-questions-asked process. You do it simply from your dashboard. If you close your account with INUI LED, we simply remove the access to the dashboard and all your data, we do have to hold invoice data for legal accounting reasons.


A:- Yes, for special requirements only, we do have an OEM facility in the UK and the prices for those products are substantially higher than the Chinese manufactured which bear the same quality as per UK standards.


Have a question? We're always here to help. Two things you should know whenever you reach out to us:

  1. No one at INUI LED works on commission, so you don't have to worry about anyone selling you something you don't need. We're simply here to help you have the best experience possible.
  2. Our customer service team is the largest team at INUI LED, we are passionate that our customers have access to a knowledgeable support team.