Terms and Conditions
TERMS AND CONDITIONS
These are the Terms and Conditions for LEDecolite trading as the “INUI” Brand. For these Terms and Conditions INUI will be known as “The Company”
- If you do not wish to accept our terms and conditions you should not continue to use this website.
- The Company may change these terms and conditions from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st August 2013.
1.1 The term “The Company” or “us” or “we” refers to the owner of the website which is INUI Ltd, whose registered office is A M Girling & CO (Nottingham), 11 High Street, Ruddington, Nottingham NG11 6DT. Our company registration number is 8623991 and it is registered in England and Wales.
1.2 The term “you” refers to the user or viewer of our website and the buyer.
1.3 “Days” refers to working days, being Monday to Friday inclusive, excluding bank holidays, unless otherwise stated.
2.0 Use of website
2.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2.2 Prices for products are quoted on our website. The website contains many products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when reaching the checkout.
2.3 Your use of any information or materials on this website is entirely at your own risk, for which we “The Company” shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
2.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
2.5 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, will be acknowledged on the website.
2.6 Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
2.7 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
2.8 You may not create a link to this website from another website or document without The Companies prior written consent.
2.9 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
3.0 Description & Price
3.1 The description and price of the goods you order will be as at the time you place your order. The price for each product is shown in British Pounds Sterling and excludes or includes VAT at 20% where appropriate ans will clearly state if VAT is included.
3.2 If you are a non-United Kingdom customer, we are only able to refund the VAT amount to you if you are a VAT registered company in your country of registration. We will require this before we can refund the VAT back to your credit card.
4.0 Terms of Sale
4.1 These terms of sale apply to all goods supplied by The Company. We retain the right to alter these terms and conditions at any time; you should review our terms and conditions on a regular basis.
4.2 The goods are subject to availability. If on receipt of your order, the goods you have ordered were shown in stock and are then not available in stock, we will inform you as soon as possible and advise you of the earliest possible delivery date.
4.3 Right of cancellation due to non-availability. Should you wish to cancel your order at this point, you must immediately send an email to [email protected] stating your order reference number and that you wish to cancel your order. On receipt of your email we will issue a refund or re-credit to you for any sum that has been paid by you or debited from your credit card for the goods.
4.31 If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them. If they are not in the same condition as they were sent out then a nominal charge for re-packaging and testing will be issued before a refund is given.
4.4 If you exercise your right of cancellation after the goods have been dispatched, you will be responsible for returning the goods back to us at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
4.5 We will refund or re-credit you within 30-days for any sum that has been paid by you or debited from your credit card for the goods only, and not for the packing and shipping costs, only after the cancelled items have been received in good condition by us.
4.6 If you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.
4.7 If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we will pass that expense on to you.
4.8 If you cancel a contract on this basis, you will be refunded in full (not including the cost of sending the products to you which is a fix sum of £16.67 plus vat). You will also be responsible for paying the cost of returning the product to us.
4.9 For all none stock items and made to order special's, once payment is made or we receive your purchase order, if the order is then cancelled after a period of 48 hours (Working day hours), a handling charge of 30% will be incurred by you the customer and all other fees will be refunded. If this fee can be fully or partially recovered by us form the manufacturer then we will do everything we can to refund this amount but only on those terms. None stock items or special order items (or requested by you the customer) will be pointed out to you at the time of ordering.
4.95 Under the new consumer laws that came into effect on the 1st October 2015 all products sold by us "The Company" shall be deemed "fit for purpose" and we as the company will do everything that we can to ensure that you choose the right product for the job in question. We offer a FREE lighting design RELUX service that is designed to make sure that you get the right product for the job. If you choose not to take up this free design service then it will be deemed that you have taken it upon yourself to choose what is "Fit for Purpose" for the job you are intending to use the products on.
4.97 We have supplied all the details required within the website for each product to ensure that all the parameters are available and all data sheets are available upon request for every product displayed within this website. It is there for the responsibility of the person completing the order to check the full specification details of each product purchased to ensure they are "Fit for Purpose" for the job in question.
5.0 Delivery Policy
5.1 We the Company now offer a FREE delivery service on ALL orders over £100.00 only made with us before vat.
A) Courier NEXT DAY SIGNED FOR DELIVERY FREE
B) If you have your own courier service and you wish to use them, you must tell us at the time of placing your order. If you select the "free delivery" and your order is less than £100.00 before vat we will not ship products out until we have your instructions.
5.2 Deliveries over a certain size/weight will be sent via a different service and will be charged accordingly. You will be advised of this at the time of placing your order and you will be contacted.
5.3 These items are sent via Courier Service of our choice on a SIGNED FOR SERVICE unless specified. This means that you should receive your item/s within 1-2 working days of dispatch confirmation.
5.4 As result of using our Courier Service, where on the website we have indicated items in stock, we shall endeavour but cannot guarantee to deliver the goods, once ordered within 3 working days.
5.5 The Company does NOT delivery address outside of the United Kingdom.
5.6 In the unlikely event of non-delivery we can only replace or refund the order after 15 working days - only after that point will our Courier officially declare the parcel as lost.
5.7 None stock items have a delivery period which is calculated in "Working Days" only which is from Monday to Friday. Weekends and UK Bank Holidays do NOT form part of this delivery period calculation.
5.8 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, The Company will not be liable for any loss or financial loss suffered by you through reasonable or unavoidable delay in delivery.
5.9 Delivery dates and times are ONLY estimations and cannot be guaranteed due to factors beyond our control. Unless in writing all delivery dates or times are estimations only until we have confirmation from our courier via the tracking system.
6.0 Returns & Damages
6.1 When your order arrives you must check for damages and or shortages. Claims for damages and or shortages must be made within 48 hours of receipt of your delivery. Claims for damages and or shortages made after 48 hours of your delivery arriving will be refused. Time and date of delivery is recorded with our carriers. To make a claim for any damages and or shortages you must immediately send an email to [email protected] stating your invoice number and the details of the damages or shortages together with photographic evidence.
6.2 The Company will not be held responsible for any financial loss by you the customer or third parties as part of your agreed contract with others. We will cover the costs to return any goods that are deemed to be faulty as well as the costs for replacement items. You will be required to return the goods to us and send us a scanned copy of the invoice for the delivery and we will refund you this cost.
6.3 Any agreements made with you and your third party for maintenance work or repair/replacement works will not be part of the Company responsibilities and the Company will not be held liable for any of these costs unless a written and signed agreement has been predetermined before the purchase of the said items.
6.4 You must then arrange for any damaged goods to be returned to The Company at our returns department at Unit 4 Beaumont Court, Prince William Road, Loughborough, Leicestershire LE11 5DA, United Kingdom within 7 working days of your claim at your cost, for us to be able process your claim further. You must take reasonable care to ensure the goods are not damaged further in the meantime or in transit as we cannot process your replacement or fix the issue or goods damaged further due to this.
7.1 All goods supplied by The Company are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
7.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by us or the manufacturer, failure to follow these instructions, or any alteration or repair carried out without the Supplier's approval.
7.3 If the goods supplied to you develop a defect while under the stated warranty or you have any other complaint about the goods, you should notify The Company in writing at [email protected] within 7 days of the date you discovered the damage, defect or complaint. Initially you will be responsible for returning the goods to us at your own cost, your return will be inspected upon delivery to the supplier and providing the goods have been returned as required you may be issued with a refund for the carriage costs incurred.
7.4 You must ensure that any installation of any product that requires installation is carried out by a qualified electrician or competent person as per the local building regulations any health safety regulations or other national regulations that are applicable to your home or place or work. Failure to follow this will invalidate your warranty and you may be in breach of applicable regulations.
7.5 Any product returned to us that have been deemed to fail within its warranty period will be subject to a “test” to ascertain the cause of this failure. If this failure is found to be due to incorrect installation or incorrect supply voltages being applied to the LED products, the warranty may be deemed invalid and all costs will fall back to the responsibility of the customer.
7.6 The warranty period is from the date of delivery to you. We hold all records for your order and due to products being updated from time to time the warranty period could change for the product you have purchased. This does not mean that your warranty will then increase to the new updated warranty period for that product but will remain to its original time period as per our records for your order.
7.7 Company Warranty Policy Link here
8.0 Force Majeure
8.1 In this Section and Section  below, “force majeure event” means:
(a) any event which is beyond our reasonable control;
(b) the unavailability of raw materials, components or products; and/or
(c) power failure, industrial disputes affecting any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars.
Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms of sale, those obligations will be suspended for the duration of the force majeure event.
[If we become aware of a force majeure event, which gives, rise to, or which is likely to give rise to, any failure or delay in us performing our obligations under these terms of sale, we will notify you forthwith.]
[We will take reasonable steps to mitigate the effects of the any force majeure event.]
9.0 Limitation of Liability
9.1 We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include any losses or costs incurred by you, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
9.2 Goods are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK.
9.3 Nothing in the terms of sale will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit any liability of a party in any way that is not permitted under applicable law; or (d) exclude any liability of a party that may not be excluded under applicable law. If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by the terms of sale.
9.4 The Company will not be liable to you in respect of any losses arising out of a force majeure event.
10.0 Disposal of Electrical and Electronic Equipment
10.1 The EEE regulations (March 2014) (www.recycle-more.co.uk) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered). If you are a business customer, you agree that the collection, recovery/treatment and disposal of non-household Electrical or Electronic Equipment purchased from us will be your responsibility. In the case of household waste, please take this waste to your nearest Designated Collection Facility (DCF) where special facilities exist for correct disposal. To find your nearest DCF please visit the following web site:www.recycle-more.co.uk.
11.1 This website is aware of and complies with the Data Protection Act of 1984 (revised 1998). Details of our customers will not be disclosed to any Third Party.
11.2 The Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
11.3 What we collect
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
11.4 We require this information to understand your needs and provide you with a better service, and for the following reasons:
i) Internal record keeping.
ii) We may use the information to improve our products and services.
iii) We may periodically send promotional email about new products, special offers or other information, which we think you, may find interesting using the email address, which you have provided. This will only be sent if your permission was given at the time of registering with The Company.
iv) From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.
v) We may use the information to customise the website according to your interests.
12.1 We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
12.3 A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
12.4 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
12.5 Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
12.6 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
12.7 Links to other websites
12.8 Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
13.0 Applicable Law
13.1 These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and each party agrees irrevocably to submit to the exclusive jurisdiction of the courts of England and Wales. Sales can only be concluded in English.
14.0 Copyright Notice
14.1 This website and its content is copyright of INUI - © 2013. All rights reserved.
14.2 Any redistribution or reproduction of part or all the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only, you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
14.3 You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
14.4 Some product images and product descriptions within our website are Copyright © their respective owners. All brand names, logos and trademarks are property of their respective owners.
15.0 Errors & Omissions
15.1 Every effort is made to ensure the accuracy of any technical data or literature made available in relation to our products and services.
15.2 All descriptions and illustrations of goods in on our website, price list or in any other document provided by us are intended for general guidance only and do not form part of any contract between you and us.
15.3 We accept no liability for any error or omissions in such documents and cannot be liable in any circumstances for any loss or damage resulting from your reliance on such descriptions and illustrations.
15.4 We will promptly correct any errors brought to our attention.
16.0 Statutory Rights
16.1 All statements, guarantees or warranties in these terms of trading are additional to and do not affect your statutory rights. These terms and conditions are subject to change at any time without prior notice to you.
17.0 Business 30-day account Terms & Conditions
These Terms and Conditions apply in conjunction with the General Terms and Conditions which can be found on the www.inui.co.uk website
17.1 No Credit terms will be given until we have a fully returned confirmation that you the customer agree to our payment terms and conditions. We will then carry out a full credit check before we confirm your account is valid with us. This confirmation can be in the form of a returned email containing our credit terms and conditions.
17.2 General - Notwithstanding anything to the contrary these Terms and Conditions contain the only terms upon which INUI will provide Goods via a 30-day credit account and shall not be varied unless expressly agreed in writing, signed by a Director of INUI Limited. These terms and conditions should be read in conjunction with the general terms and conditions displayed on the website www.inui.co.uk. All accounts are subject to credit check status and will only be granted to registered businesses. By applying for an account electronically online you authorise us to complete the necessary credit reference checks. By reading and ticking the acknowledgment box on the website you are agreeing to the terms and conditions of these credit terms being offered. We do not supply to addresses outside of the UK other than by specific agreement.
17.3 Cancellation - The customer may cancel their credit account at any time by writing to our Customer Service team. Individual orders may be cancelled prior to dispatch by telephoning or emailing our customer service team. We reserve the right to cancel any credit account without notice.
17.4 Terms of Payment - The Customer shall agree to pay within 30-days from the date of the invoice being issued or 30 days from the date of delivery of goods whichever is the longest period in your favour. In either case, we only offer a maximum of 30 days' credit unless prior agreement by both parties has been reached. By agreeing to these Terms and Conditions you do hereby accept that INUI reserves the right to charge interest on a daily on outstanding sums at the rate of 8% as per the statutory interest plus the Bank of England base rate.
17.5 Payments shall be made by BACS only. Should you prefer to pay directly online by credit card you will not qualify for 30-day terms, you will however receive whatever credit terms are available from your card provider. Online payments by credit card are not subject to a credit limit and you can still benefit from any discounts provided you are logged into your account.
17.6 We carry out all credit checks with Experian Business Express and a credit limit can be arranged once this check has been conducted.
17.7 A customer's credit limit will be based on this limit provided by Experian at the time of the check. If a customer's account exceeds the credit limit agreed or has outstanding payments against it then no further orders will be dispatched until the account is returned to the credit shown on file.
17.8 Download HERE for a credit application form.
18.0 Online Dispute Resolution
18.1 Should you have any concerns regarding our service, please contact Martin Cross on [email protected]. For more information on the Online Dispute Resolution, please visit http://ec.europa.eu/consumers/odr
19.0 Common Questions
Q1:- HOW DO YOU ACCEPT PAYMENT?
A:- We keep things simple. We take credit or debit cards, bank transfer, cheque and we also offer 30 days credit once the application form has been completed.
Q2:- WILL YOU INCREASE YOUR PRICES?
A:- Price increases only affect new customer purchases and not orders already processed.
Q3:- WHAT ABOUT NEW FEATURES?
A:- We are always working on new features for out products that will help increase the ROI for you or your client.
A:- INUI has in the last 18 months become an internationally recognised supplier of high quality LED products so in short we are happy to deal globally.
Q5:- ARE PAYMENT CUSTOM PLANS AVAILABLE?
A:- Yes! Please contact us on 01509 266355 and we can put together a quote and payment terms that best fits your needs and satisfies our payment requirements.
Q6:- WHY ARE YOU SO CHEAP?
A:- Word of mouth is our best marketing tool which is why we don't have a large sales team. Instead we invest in development and focus on constantly improving our product range. We charge what we feel is fair and what covers our costs which is why we now give all our customers Trade Prices when buying from us.
Q7:- IS MY CUSTOMER DATA SAFE WITH INUI LED?
A:- We can ensure that all data sent to INUI LED is handled securely. All data is stored on UK based encrypted servers.
A:- Cancelling your account on our website is an easy and no-questions-asked process. You do it simply from your dashboard. If you close your account with INUI LED, we simply remove the access to the dashboard and all your data, we do have to hold invoice data for legal accounting reasons.
I HAVE MORE QUESTIONS?
Have a question? We're always here to help. Two things you should know whenever you reach out to us:
- No one at INUI LED works on commission, so you don't have to worry about anyone selling you something you don't need. We're simply here to help you have the best experience possible.
- Our customer service team is the largest team at INUI LED, we are passionate that our customers have access to a knowledgeable support team.